Software. Built AI-First.
We design and ship software with AI at the core — not added after launch. BPO support is available as a complementary service.
Software Development & AI
Custom Software Development
Full-cycle build, from spec to deployment.
AI & Machine Learning
Computer vision, predictive systems, automation.
Enterprise Systems & ERP
Procurement, inventory, HR, and finance, unified.
Cybersecurity Consulting
IT security advisory — UNICC Long-Term Agreement partner.
Cloud & DevOps
Infrastructure planning, CI/CD, containerisation.
Digital Transformation
Roadmaps from manual process to automated workflow.
Government & Public Sector IT
E-governance, beneficiary tracking, inter-agency data systems.
BPO, When You Need It.
A complementary service for clients who want operations support alongside their software engagement — run with the same process discipline as our products. Tap any service below for the full picture.
Collections & Recovery Services
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Collections & Recovery Services
Structured debt collection for BFSI clients, including Bajaj and Hinduja — skip tracing, settlement negotiation, and field & tele-collections under a compliance-first process.
- Skip tracing & field visits for hard-to-reach accounts
- Settlement negotiation within agreed compliance limits
- Full documentation trail for audit & regulatory review
Specialised Helpline Support
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Specialised Helpline Support
Dedicated public-health helpline operations, including a Rabies and Snake Bite helpline run for UNDP — trained agents, multilingual support, and rapid escalation protocols.
- 24/7 rotation coverage for emergency helplines
- Multilingual agents (English, Hindi, Arabic)
- Direct escalation to on-call specialists when needed
Inbound & Outbound Calling
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Inbound & Outbound Calling
Inbound query resolution and outbound sales, surveys, and follow-ups — across voice, chat, email, and WhatsApp.
- Omnichannel: voice, live chat, email, WhatsApp
- Call recording and quality-assurance scoring
- Real-time queue and wait-time monitoring
Customer Service Operations
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Customer Service Operations
Dedicated account teams, SLA-backed response times, and structured escalation management for consistent customer experience.
- A named account manager for every client relationship
- SLA-backed first-response and resolution times
- Monthly performance & volume reporting
Advanced Dialler Technology
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Advanced Dialler Technology
Predictive and auto-dialler systems for outbound efficiency, intelligent call routing, and real-time quality monitoring.
- Predictive dialling to maximise agent talk-time
- Skill-based call routing to the right agent, every time
- Live supervisor dashboards for real-time coaching
In-House Ticketing System
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In-House Ticketing System
A ticketing platform built by our own engineering team — full case lifecycle tracking, SLA alerts, and reporting baked in.
- Full case lifecycle tracking, from raise to close
- Automated alerts the moment an SLA is at risk
- Exportable reporting shared directly with clients
We operate a dedicated Rabies and Snake Bite helpline for UNDP — a specialised, life-critical public health service, not a generic call queue.
It's the kind of engagement that only works with trained agents, strict escalation protocols, and zero tolerance for dropped calls — the same standard we hold every BPO engagement to.
Channels we operate across
Clients we support with BPO operations
